{"id":397,"date":"2025-10-17T10:24:05","date_gmt":"2025-10-17T02:24:05","guid":{"rendered":"https:\/\/royalhugge.com\/?page_id=397"},"modified":"2025-10-17T10:27:19","modified_gmt":"2025-10-17T02:27:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/royalhugge.com\/zh\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"397\" class=\"elementor elementor-397\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de6b7dc e-flex e-con-boxed e-con e-parent\" data-id=\"de6b7dc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-032399b elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"032399b\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">\u9996\u9875<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b692ccd elementor-widget elementor-widget-heading\" data-id=\"b692ccd\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9fb1c45 e-flex e-con-boxed e-con e-parent\" data-id=\"9fb1c45\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0a368e3 e-con-full e-flex e-con e-child\" data-id=\"0a368e3\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e9229b elementor-widget elementor-widget-image\" data-id=\"4e9229b\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"469\" src=\"https:\/\/royalhugge.com\/wp-content\/uploads\/2025\/10\/royalhug-logo-24-1024x600.png\" class=\"attachment-large size-large wp-image-370\" alt=\"\" srcset=\"https:\/\/royalhugge.com\/wp-content\/uploads\/2025\/10\/royalhug-logo-24-1024x600.png 1024w, https:\/\/royalhugge.com\/wp-content\/uploads\/2025\/10\/royalhug-logo-24-300x176.png 300w, https:\/\/royalhugge.com\/wp-content\/uploads\/2025\/10\/royalhug-logo-24-768x450.png 768w, https:\/\/royalhugge.com\/wp-content\/uploads\/2025\/10\/royalhug-logo-24-1536x900.png 1536w, https:\/\/royalhugge.com\/wp-content\/uploads\/2025\/10\/royalhug-logo-24-60x35.png 60w, https:\/\/royalhugge.com\/wp-content\/uploads\/2025\/10\/royalhug-logo-24-600x352.png 600w, https:\/\/royalhugge.com\/wp-content\/uploads\/2025\/10\/royalhug-logo-24.png 1655w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c114830 elementor-widget elementor-widget-elementskit-heading\" data-id=\"c114830\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-text_center   ekit_heading_mobile-text_left\"><h3 class=\"elementskit-section-subtitle\">\n\t\t\t\t\t\tFAQ\n\t\t\t\t\t<\/h3><h2 class=\"ekit-heading--title elementskit-section-title\">Everything You Need to Know, All in One Place!<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38fd816 elementor-widget elementor-widget-text-editor\" data-id=\"38fd816\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Q<\/strong>. How do purchase my order on the site?<br \/>To order your purchase :-<\/p><ol><li>Click \u201c<strong>Add to cart<\/strong>\u201d button on the products you wish to purchase.<\/li><li>Click \u201c<strong>Continue Shopping<\/strong>\u201d to continue add other products into the cart or click \u201c<strong>Checkout<\/strong>\u201d to proceed your payment for the products.<\/li><li>You\u2019ll reach a log in page where you need to log in your account using your Username and Password. If you don\u2019t have an account created yet, you need to register an account before you proceed your payment.<\/li><li>You\u2019ll need to confirm your shipping address on the \u201c<strong>Shipping Address<\/strong>\u201d page and click \u201c<strong>next<\/strong>\u201d button.<\/li><li>From here, you need to select your shipping methods and click \u201c<strong>next<\/strong>\u201d button.<\/li><li>Next you\u2019ll need to choose your payment method then click \u201c<strong>next<\/strong>\u201d button.<\/li><li>After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.<\/li><li>Click \u201c<strong>Confirm Order<\/strong>\u201d to complete the order.<\/li><\/ol><p data-start=\"94\" data-end=\"211\"><strong data-start=\"94\" data-end=\"140\">Q. What are the payment methods available?<\/strong><br data-start=\"140\" data-end=\"143\" \/>Red Beat offers several convenient payment methods as shown below:<\/p><ol data-start=\"212\" data-end=\"388\"><li data-start=\"212\" data-end=\"243\"><p data-start=\"215\" data-end=\"243\"><strong data-start=\"215\" data-end=\"241\">Cash On Delivery (COD)<\/strong><\/p><\/li><li data-start=\"244\" data-end=\"275\"><p data-start=\"247\" data-end=\"275\"><strong data-start=\"247\" data-end=\"273\">TNG E-Wallet (QR Code)<\/strong><\/p><\/li><li data-start=\"276\" data-end=\"305\"><p data-start=\"279\" data-end=\"305\"><strong data-start=\"279\" data-end=\"303\">Direct Bank Transfer<\/strong><\/p><\/li><li data-start=\"306\" data-end=\"388\"><p data-start=\"309\" data-end=\"388\"><strong data-start=\"309\" data-end=\"335\">Online Payment Gateway<\/strong> <em data-start=\"336\" data-end=\"386\">(Please contact our sales person for assistance)<\/em><\/p><\/li><\/ol><p>Bank :\u00a0<strong>&lt;&lt;Bank Name&gt;&gt;<\/strong><br \/>Bank Account :\u00a0<strong>&lt;&lt;bank account number&gt;&gt;<\/strong><br \/>Account Name :\u00a0<strong>&lt;&lt;your account name&gt;&gt;<\/strong><\/p><p>After you made the payment, please send us the payment details of :<br \/>Bank Name :<br \/>Banking Date :<br \/>Banking Time :<br \/>Banking Reference No :<br \/>Total ammount you have paid :<br \/>Your Order No :<\/p><p>You may scan and email us the above info to Email Address :\u00a0<strong>&lt;&lt; info@royalhugge.com&gt;&gt;<\/strong>\u00a0<\/p><p><strong>Note: Your purchased products will not be delivered until we have this confirmation.<\/strong><\/p><p><strong>Q<\/strong>. How to change my account personal information and shipping address?<\/p><ul><li>Log-in your account \u2192 Click on \u201c<strong>Account Maintenance<\/strong>\u201d \u2192 Edit your account information and Shipping address here.<\/li><\/ul><p><strong>Q<\/strong>. I forgot my Password for my account. What should I do to retrieve it?<\/p><ol><li>Click on \u201c<strong>Lost Password?<\/strong>\u201d and fill your email that used to register the account in the box.<\/li><li>Click Submit.<\/li><li>A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.<\/li><\/ol><p><strong>Q<\/strong>. Can I cancel an existing order that have been made?<br \/>Yes,\u00a0 only if the order is still on pending status.<\/p><p>\u2013 Please send an email to our customers service email at\u00a0<strong>&lt;&lt;info@royalhugge.com&gt;&gt;<\/strong>\u00a0with the message title \u201c<strong>Request to cancel order<\/strong>\u201d in order to inform us about the cancellation order.<\/p><p>\u2013 Orders that are in shipping or shipped will not be cancel.<\/p><p><strong>Q<\/strong>. What is the product\u2019s transaction currency?<br \/>All products transaction currency will be done in\u00a0<strong>&lt;&lt;MYR&gt;&gt;<\/strong>.<\/p><p><strong>Q<\/strong>. How long does the delivery usually takes?<br \/>Delivery usually will takes about\u00a0<strong>&lt;&lt;7 days&gt;&gt;<\/strong>\u00a0to\u00a0<strong>&lt;&lt;14 days&gt;&gt;<\/strong><\/p><p><strong>Q<\/strong>. I still have doubts!<br \/>Sorry that we\u2019re unable to clear your doubts in the F.A.Q page. Please kindly send us an email to\u00a0<strong>&lt;&lt;info@royalhugge.com&gt;&gt;<\/strong>\u00a0for us to clear your doubts<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ Everything You Need to Know, All in One Place! Q. How do purchase my order on the site?To order your purchase :- Click \u201cAdd to cart\u201d button on the products you wish to purchase. 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